A CHAIN IS AS STRONG AS ITS WEAKEST LINK. If this is true, then dissatisfaction from external customers stems ...
It is important to remember that people buy emotionally and justify the purchase logically. In most cases people...
One is never sure what might tick the customer. It might be anything from a pleasant smile, a well-handled telephone c...
You cannot have the business without the person. They come together. It is a package deal. If you need the business yo...
Successful customer service agents are those who understand the customer and their needs. True it may not be possible ...
Adamant packs, sticky tapes, stubborn stickers - Consciously or subconsciously every customer must have wondered about...
Today one is spoilt for choice. You can buy a product of the same range and similar features from 15 different ...
The customer should be made welcome, not only by the human element but the surrounding should also mould itself such a...
Customer service is not the responsibility of a particular department. Service has to be rendered from the time he ent...
