Policies, rules and procedure in every business deter superior service. While this is important, one needs...
How many of you and how many times, have heard this phrase? I'LL CALL BACK. How many of you are still waiting for that...
We have almost exhausted the direct methods to compete such as price reductions, promotions, raffles etc. Even innovat...
While right or positive attitude must be the order of the day for any healthy organization, it is important that front...
To ensure a happy customer you have to be happy yourself. It is important to work on your attitudes first. Feel good a...
So long as you are handling customers, for him you are the company. This is not a burden, but the core of your job. Yo...
How many have resolved to quit working from 01Jan, put away their working clothes and retire early. If you have, then ...
He seems to be a person of few words but plays a key role in initiating the process of customer satisfaction. One normal...
