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"Gangadhar has a unique way of communicating ideas and sharing experiences. That is evident in his approach of training and the way he chose to design his book. Instead of taking the beaten path, Gangadhar presented his experiences in the form of illustrations for everyone to learn from. Instead of being preachy, the book is a joyful read which subtly presents simple ideas from everyday situation that if capitalized, can lead to customer delight. I congratulate Gangadhar and hope he comes out with more such ideas."
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"Thanks a lot Gangadhar for the copy of your theory. It is really helpful for day to day life as well. I feel time & communication are the most important factor for a good customer service. I'll add commitment also in that. If you've done some commitments to your customer, you must fulfil those. Appreciate your thoughts."
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""Your thought for the day makes interesting read. The lines are so simple yet relevant. I check it everyday to see the thought for that day. Please keep it going.""
""We had been planning to have a coaching program for our team for quite some time. When we found the 'Sales heaps but Service reaps' program by Gangadhar Krishna, we went for it immediately. Everyone in our team liked the approach of the coach and the content of the program. It was highly effective in getting everyone realise how important the service component was. This is particularly important in our business where we need a high level of customer loyalty, which would not be possible without offering excellent service. Gangadhar understood our challenges and tailored the program to our requirement. It has helped us a lot""
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""Thank you for writing an excellent book - "Delighting Customers Is...." I read it recently and I thoroughly enjoyed it. It is very easy to connect with the 202 one-liners, identifying the ones we already do and the many that we don't do. It will be useful for everyone in sales and service.""
""It's an amazing site ... I work in the contact centre as a call quality auditor and this has helped me a lot ... It all started with reading your articles in weekend ...It has changed my complete view on customer service and I'm trying to do the same in my company by encouraging others to read your articles ... thanks a lot ... hope to see more of them.""
""I really liked the website at the first look I had as it is has refreshing looks. And when I went through the website I was even more impressed with its content. Specially the pie diagram in the article, it explains everything in a very simple manner. I know how difficult it is for any individual to grow in this field. So congratulations for where you are and wish you good luck to achieve your goals.""
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""Really appreciate the effort put in, you have made me look at ' Complaints ' from a very different perspective.Keep up the fantastic work.""
""Great Site, even better, Mr. Krishna is superb. Contacted him and he responded promptly. Very Impressed. Well Done.""
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""Good friendly site and we shall keep in touch.""
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""I went thru your site and was very impressed with subject matter and the way it is presented. All the very best for your venture to promote such an important aspect in our daily lives.""
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