Crisis control can be handled more efficiently and professionally when managers have seen the problem for themselves, ...
If you have a good PROCESS in place you meet customer expectations.If your staff has a...
Front line face customers while back up play support function. If teamwork is the secret to customer satisfaction, then ...
An individual or department by itself cannot produce satisfaction. Customer service has various cogs in the wheel, it ha...
This reads more like an equation. As a matter of fact it is an equation. If you have a GOOD combination of PRODUCT + P...
When employer partners with employee and together they ensure a satisfied customer who brings in more business you have ...
Statistics show that only 4% of dissatisfied customers tell us, 96% tell others. Survey also shows that 70% of complai...
The first impression you give the customer has a lasting and permanent effect on business success. A pleasant environm...
Products and services bring in sales and reap profits, a service strategy enhances it. A customer service strategy wor...
While sales bring in business, service plays a very important role in sustaining that business. Any business grows whe...
The departments may seem focused on the customer but is the company focused on the customer? Do the various sections w...
No two customers are alike. Given this fact you will have to amend or alter your service strategy as the situation war...
It is not how you think you are doing, that matters. All that matters is how customers think you are doing. His feedba...
A good and friendly refund policy speaks a lot about the establishment, their products and their ethos in customer ser...
It is said that the best advocates for any business are its customers. And word of mouth is still the best form of adv...
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Being your customer helps measure your performance. Is there a problem? Is it with you or a process? How to improve or f...
