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With over 30 years serving customers in a multitude of industries as travel, airlines, retail banking, courier services and credit management, spread over different countries as India, Australia and United Arab Emirates.
The aim is to ...
This is a bouquet that offers a comprehensive coverage of all facets in customer service. Be it telephone manners or on-time performance, communication or commitments it will help you go the extra mile. It offers insights to develop personality, attitude or relationship. Factors that play a key role in customers perception, of you and your organization. Complaint handling which is normally a daunting task can be handled more professionally.
This bouquet is useful for all employees in an organization. From the chairman to the charwoman, sales or accounts, frontline to back office. It is useful, in fact essential for any organization that wishes to delight their customers.
It can also be tailored to meet specific industry requirements
Program time 2 full days
This and the other programs are most suited for organizations that are truly committed to delivering a great customer experience. It is for companies who wish to develop their teams and build their business on the philosophy of 'Sales heaps but Service reaps'.
This is an in-depth training program on telephone manners focused on call center employees. It is also aimed at personnel who spend a majority of their working hours on telephone. The objective is to send signals of professionalism to callers and prospective customers.
It can also be tailored to meet specific industry requirements
Program time is one full day.
This and the other programs are most suited for organizations that are truly committed to delivering a great customer experience. It is for companies who wish to develop their teams and build their business on the philosophy of 'Sales heaps but Service reaps'.
Introducing a Customer Focus Program is not about making an announcement, allocating a budget and proclaiming your mission to 'delight customers'. There is more to it than that.
This is a program that helps bring in a renaissance. It attempts to touch the obvious, infer the subtle, and work on emotional factors. It aims to get everyone in the organization delirious about going the extra mile. It presents an overview as what it involves to start a customer service strategy. It acts as a curtain raiser of what to expect and how to go about it. It is a consultative package for management to review and implement.
This and the other programs are most suited for organizations that are truly committed to delivering a great customer experience. It is for companies who wish to develop their teams and build their business on the philosophy of 'Sales heaps but Service reaps'.
The sum of all department objectives is equal to the company's objectives.
This program aims to enhance and fine tune ongoing customer service programs. The aim is to review, redress and engage all direct and indirect touch points in a customer experience journey. It strives to translate company's service strategies and objectives to department levels and work towards meeting them.
This and the other programs are most suited for organizations that are truly committed to delivering a great customer experience. It is for companies who wish to develop their teams and build their business on the philosophy of 'Sales heaps but Service reaps'.
Every department has their respective challenges and priorities. And the biggest challenge for any organisation is to get them all looking in the same direction ... towards the CUSTOMER.
This program works with individual departments to make them aware of their customers and their expectations. It helps them see the big picture and the role they play in it. It strives to collaborate and work closely with other departments towards meeting the organisations goals
This is a consultative program best suited for organizations that are truly committed to delivering a great customer experience. It is for companies who wish to develop their teams and build their business on the philosophy of 'Sales heaps but Service reaps'.
