COMMITMENTS
Activities do not run on a clockwork schedule. Innumerable problems are
encountered involving a chain reaction. But when you make a commitment
give sufficient buffer and stick to it. If you cannot keep up to a
commitment then inform your customer and explain. If you throw an
unpleasant surprise at him he is sure to get mad. Keep him informed and
he would understand and accommodate.
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BITE AS MUCH AS YOU CAN CHEW
Make promises you can meet and meet promises you have made, live up to
them, do something more than expected and you have satisfied customers
for life.
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